This article covers how students, faculty, and staff install the Pulse Secure VPN client on Mac OS X 10.13 and higher.
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Mac OS Updates
Pulse Secure is constantly working to keep their client functioning with the latest Mac operating system. A new client will be released when needed to support any OS updates.
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Mac OS 10.15 - Catalina
Mac users who upgrade to Catalina (macOS 10.15) may need to uninstall the Pulse Secure client and reinstall it if they find the application no longer functions after the upgrade.
Installing Pulse Secure on Mac OS 10.13 or 10.14
- Download the Pulse Secure Desktop client for Mac OS X.
- Click on the file to extract the installer.
- Double click on the pkg file to initiate the install process.
- Once the installer begins, click Continue.
- Click Install to begin the installation.
- During the installation process you should expect to see several pop-up messages informing you of security steps that need to be taken to complete the install.
- Click OK on the first two messages.
- Click 'Open Security Preferences' in the third message to open up the 'Security & Privacy' settings window.
- Click OK on the first two messages.
- Once the Security & Privacy window has opened, look for the following message: System software from developer 'Pulse Secure LLC' was blocked from loading.
- Next to the message, click Allow to enable the extension.
- If you do not receive the above mentioned pop-up messages, you will need to manually permit the Pulse Secure Client the required access.If you wait longer than 30 minutes to complete this process, you will need to uninstall and reinstall the client and then follow this process again.
- To manually permit access to the client,
- Click the Apple menu at the top left of your desktop.
- Click System Preferences.
- Click Security & Privacy.
- Click the lock to make changes.
- Click the General tab.
- Under Allow apps downloaded from, select App Store and identified developers
- Look for the following message: System software from developer 'Pulse Secure LLC' was blocked from loading.
- Next to the message, click Allow to enable the extension.
- To manually permit access to the client,
- Close the Security & Privacy window. The kernel extension will have been authorized and full functionality of the Pulse Desktop client should be available.
Installing Pulse Secure on Mac OS 10.15 or higher
- Download the Pulse Secure Desktop client for Mac OS.
- Click on the file to extract the installer.
- Double click on the pkg file to initiate the install process.
- Review the following warning, select 'OK'
- Navigate to System Preferences > Security & Privacy > General
- Find the warning ' 'PulseSecure.pkg' was blocked from use because it is not from an identified developer.' Select 'Open Anyway'
- Review the following warning, select 'Open'.
- Run through the installation process.
Configuring the Pulse Secure VPN Client after installation is complete
- Open the Pulse Secure client, which should be shown at the top right corner of the screen.
- Create a new connection using the + in the bottom left corner.
- Enter the following info:
- Connection name of your choosing
- The server URL, vpn.uconn.edu
- Click Add.
- Close the client.
- To start the VPN session, go back to the Pulse Secure client in the top right corner of the screen.
- Select the connection you created.
- Select Connect.
- When prompted for a username and password, enter your NetID and NetID password.
Related Articles
I am tired of walking people through the billion steps you need to take in order to configure your WEB BROWSER to be able to download the INSTALLER file for the VPN to connect to the Stony Brook Network. It shouldn’t be that difficult to download a software installer. Unfortunately, the installer files are not available otherwise.
The Division of Information Technology has made the installer files available:
DoIT’s Data Network Services team released new VPN client programs for the Mac OS X, Windows 32-bit, and Windows 64-bit operating systems in response to problems users were experiencing connecting to Stony Brook’s Work-at-Home Virtual Private Network (VPN) from off-campus.
The current Juniper product that Stony Brook utilizes for its VPN services uses Java to download the application to your computer. Java is then used to see if your computer has the latest code. A problem has been identified, especially with Mac OS X systems, where if the application needs to be updated, it does not update, the program fails, and the user receives an error message. Since the auto-update in the program is not working, users are encouraged to download and install one of the following clients manually and then try re-connecting to the VPN.
These downloads are not hosted on Stony Brook University’s campus. I have confirmed that the downloads will install Juniper Network connect and allow you to connect to the Stony Brook University Campus.
Windows 7 32-bit:
http://helpdesk.cwsl.edu/Software/JuniperVPN/Windows/NCInst.exe
http://helpdesk.cwsl.edu/Software/JuniperVPN/Windows/NCInst.exe
Windows 7 64-bit and all Windows 8:
http://helpdesk.cwsl.edu/Software/JuniperVPN/Windows/NCInst64.exe
http://helpdesk.cwsl.edu/Software/JuniperVPN/Windows/NCInst64.exe
Mac OSX:
http://helpdesk.cwsl.edu/Software/JuniperVPN/MacOSX/NetworkConnect.zip
http://helpdesk.cwsl.edu/Software/JuniperVPN/MacOSX/NetworkConnect.zip
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Linux:
http://helpdesk.cwsl.edu/Software/JuniperVPN/Linux/ncui-8.0R1.1.i386.rpm
http://helpdesk.cwsl.edu/Software/JuniperVPN/Linux/ncui-8.0R1.1.i386.rpm
Junos Pulse Vpn Client Mac Os X Download
When the install completes, you should be able to load the program from START – ALL PROGRAMS – JUNIPER NETWORKS – NETWORK CONNECT. In the server address, type in https://sslj.wah.stonybrook.edu and connect. You will then be prompted for your NetID and password.